Screen first
Run the medical history (see Client Care): pregnancy/breastfeeding, cold-sore history, isotretinoin, diabetes, autoimmune and bleeding disorders, keloids, allergies, blood thinners, recent filler, skin conditions active on the lips. Some answers end the appointment; some just add a step (antivirals, GP clearance, longer intervals).
Assess the lips
In daylight-balanced light, note: natural tone and any unevenness, border definition, symmetry against the facial midline and cupid's bow, scars, dryness or chapping, and how much the lip everts when relaxed vs smiling. Photograph relaxed, smiling and in profile.
Talk colour honestly
Establish skin undertone and the client's usual lipstick palette. Explain that healed colour = pigment filtered through their lip, that it will look darker and firmer for a week, and that it fades cooler. Show healed photos of clients with the same starting point, not fresh ones or stock images.
Agree and document
Settle on a pigment (and any corrector), confirm the client understands aftercare, longevity and the need for a touch-up, take written informed consent, and book the perfecting session 6–10 weeks out before they leave.
